At [Website Name], we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we accept returns under certain conditions. Please read our Return & Refund Policy carefully to understand the process and guidelines for returning items.

  1. Return Eligibility

1.1 Timeframe: Customers must contact us within 7 days of receiving their order to initiate the return process. After this period, we will not accept any return requests.

1.2 Condition: The item(s) being returned must be in their original condition, unused, undamaged, and with all original tags and packaging intact. Any items that show signs of use, wear and tear, or damage will not be eligible for a return.

1.3 Non-Returnable Items: Certain items are non-returnable, including but not limited to, personalized or customized items, clearance or final sale items, and items marked as non-returnable on their product pages.

  1. Return Process

2.1 Contacting Customer Support: To initiate a return, customers must contact our customer support team within the designated 7-day timeframe. Please provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the process and provide you with the necessary instructions.

2.2 Return Authorization: Upon approval of your return request, our customer support team will provide you with a return authorization number and further instructions on how to proceed.

2.3 Packaging: Please ensure that the item(s) being returned are securely packaged to prevent any damage during transit. We recommend using the original packaging whenever possible.

2.4 Shipping: Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product. We recommend using a trackable shipping method and obtaining a proof of postage for your records.

  1. Refund Process

3.1 Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria mentioned in section 1. If the items are in satisfactory condition, we will proceed with the refund process.

3.2 Refund Options: Depending on your preference and the circumstances of the return, we offer the following refund options:

a) Store Credit: You may choose to receive store credit for the full amount of the returned item(s), which can be used towards future purchases on our website.

b) Original Payment Method: If you prefer, we can issue a refund directly to the original payment method used for the purchase. Please note that the refund amount may be subject to deduction of any applicable shipping fees or restocking charges.

3.3 Refund Timeframe: We strive to process refunds as quickly as possible. However, please allow up to 14 business days for the refund to be processed and reflected in your account. The exact time for the refund to appear in your account may vary depending on your payment provider.

  1. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you can initiate a return as per our Return & Refund Policy and place a new order for the desired item separately.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and arrange for a replacement or refund, depending on your preference and product availability.

  1. Contact Us

If you have any questions, concerns, or need assistance with the return process, please contact our customer support team. We are here to help and ensure your satisfaction.

Please note that by placing an order on our website, you acknowledge and agree to comply with our Return & Refund Policy.