FAQ

We accept card payments and all other forms of payment through the secure Stripe payment gateway.

Yes, we accept returns. Please refer to our Return & Refund Policy for detailed instructions and eligibility criteria.

You must contact us within 7 days of receiving your order to initiate the return process.

The item being returned must be in its original condition, unused, undamaged, and with all original tags and packaging intact.

Yes, personalized or customized items, clearance or final sale items, and items marked as non-returnable are not eligible for return.

Please contact our customer support team within 7 days of receiving your order. They will guide you through the return process.

Customers are responsible for the return shipping costs, unless the return is due to our mistake or a defective product.

You can choose to receive store credit or a refund to the original payment method, subject to our Return & Refund Policy.

Refunds are typically processed within 14 business days. The exact time for the refund to appear in your account may vary depending on your payment provider.

We currently do not offer direct exchanges. You can initiate a return and place a new order separately if you wish to exchange an item.

Please contact our customer support team immediately. We will assist you in returning the item and arranging for a replacement or refund.

1. Our products may have manufacturer warranties. Please refer to the specific product details or contact us for more information.

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Once your order is shipped, we will provide you with a tracking number. You can use this number to track your package through the designated shipping carrier.

Please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped.

The product prices displayed on our website include any applicable taxes. However, please note that additional fees, such as customs duties or import taxes, may apply based on your location and the nature of the order.

Yes, we offer international shipping to select countries. Please check our shipping policy or contact us for more information on international shipping options.

If your order has not been shipped yet, please contact our customer support team to request a change in the shipping address.

Yes, our customer support team will provide you with updates on the status of your return once it has been initiated.